These Terms of Service govern subscription to and use of TarraOne, the CRM and AI business operating system provided by TarraCoata ("we", "us"). By creating a workspace, signing an order form, or using TarraOne, the subscribing organisation ("Customer", "you") accepts these terms.
1. The service
TarraOne is provided as software-as-a-service, accessible over the internet. We may enhance, modify or replace features over time; we will not materially degrade core functionality during a paid term without notice.
2. Accounts and eligibility
TarraOne is offered to businesses and professionals aged 18 or over. You must provide accurate registration details, keep credentials confidential, enable multi-factor authentication where offered, and notify us immediately of suspected unauthorised access. You are responsible for all activity under your workspace.
3. Subscription plans
Plans differ by included users, records, storage, AI usage allowances, integrations and support level. The plan you select at checkout or in your order form, together with these terms, defines your entitlement. Trials, where offered, run for the stated period and convert to a paid plan only if you choose to continue.
4. Billing
- Fees are stated in the applicable currency and are exclusive of VAT and other taxes, which are added where required.
- Subscriptions are billed in advance, monthly or annually, on the plan you select.
- Usage-based charges (for example additional AI capacity or storage) are billed in arrears.
- Payment is by the methods offered at checkout. You authorise us and our payment processor to charge your stored method for recurring fees.
- Late payment may incur statutory interest and may lead to suspension after written notice.
5. Renewals
Subscriptions renew automatically for successive terms equal to the previous term unless cancelled before the end of the current term. We notify annual subscribers of upcoming renewal at least 14 days in advance. Price changes take effect at the next renewal and are announced at least 30 days beforehand.
6. Cancellation
You may cancel at any time from workspace settings or by writing to [support@tarracoata.com]. Cancellation stops the next renewal; the service remains available until the end of the paid term. Refund entitlements are set out in the Refund & Cancellation Policy.
7. Account, workspace and data ownership
- The workspace belongs to the Customer organisation, not to the individual who created it. The designated workspace owner controls administrative rights and may reassign them.
- You own your data. All content, records, files and configurations you upload or generate in your workspace remain your property.
- You grant us a limited, non-exclusive licence to host, process, transmit, display and back up that data solely to operate and support the service.
- We own TarraOne itself — its software, models, prompts, design, documentation and all improvements. No rights are granted except the subscription right of use.
- Aggregated, de-identified statistics that cannot identify you or any individual may be used to improve the service.
Processing of personal data is governed by the Data Processing Agreement.
8. API usage and integrations
API access is provided subject to documented rate limits, authentication requirements and versioning. You must not share API keys, exceed published limits, or use the API to replicate the service. Third-party integrations you enable operate under their own terms; we are not responsible for their availability, accuracy or security, and enabling them may transmit your data to those providers at your instruction.
9. Fair usage
Plan allowances assume normal business use. Automated bulk operations, crypto-mining, mass emailing, storage of unrelated archives, or usage that materially degrades service for other customers are outside fair usage. We will contact you before taking action where practical, and may require a plan upgrade for sustained excess.
Use of AI features is additionally governed by the AI Usage & Disclaimer, and conduct by the Acceptable Use Policy.
10. Suspension
We may suspend access, in whole or in part, where: fees are overdue after notice; we detect a security threat, abuse, or violation of the AUP; suspension is required by law; or continued operation risks harm to us, to you or to other customers. Where practical we give prior notice and restore service promptly once the cause is resolved. Suspension for cause does not entitle you to a refund.
11. Termination
Either party may terminate for material breach not cured within 30 days of written notice, or immediately for insolvency or unlawful use. On termination, your right to use TarraOne ends, and export and deletion follow the timetable in Section 13.
12. Service level expectations
We target 99.5% monthly availability, excluding announced maintenance, emergency security patching, and events outside our reasonable control. Planned maintenance is announced at least 48 hours in advance and scheduled outside Israeli business hours where possible. Support is provided by email during business hours; response targets depend on plan tier. Where a written service level agreement is signed, that agreement governs and may include service credits.
13. Backups and data export
We maintain encrypted automated backups with point-in-time restore capability and a rolling retention of 35 days. Backups protect against system failure, not against customer-side deletion; we recommend you export regularly. You can export your data in machine-readable formats at any time during the subscription, and for 30 days after termination, after which production data is deleted.
14. Confidentiality
Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these terms. This does not apply to information that is public, independently developed, or lawfully received from a third party, nor to disclosures required by law.
15. Warranties and disclaimer
We warrant that we will provide the service with reasonable skill and care. Otherwise TarraOne is provided "as is", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, nor the accuracy of AI-generated output.
16. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill or data; and (b) each party's total aggregate liability arising out of these terms is limited to the fees paid by the Customer for the service in the twelve months preceding the event giving rise to the claim. These limits do not apply to your payment obligations, to breaches of confidentiality, to infringement of intellectual property, or to liability that cannot lawfully be limited.
17. Changes to these terms
We may amend these terms. Material changes are notified at least 30 days before taking effect; continued use afterwards constitutes acceptance. Version history is maintained and previous versions are available on request.
18. Governing law
These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Yafo have exclusive jurisdiction.
19. Contact
TarraCoata · [Registered Address] · company number [Company Number] · [support@tarracoata.com] · [Phone Number].