This page consolidates the identification and contact details required for our legal documents and for formal correspondence.
1. Business identification
| Field | Detail |
|---|---|
| Legal business name | TarraCoata |
| Trading names | TarraCoata, TarraOne |
| Company / VAT number | [Company Number] |
| Registered address | [Registered Address] |
| Country of establishment | Israel |
| Website | https://www.tarracoata.com |
2. Contact channels
| Purpose | Contact |
|---|---|
| General enquiries | tarracoatainfo@gmail.com |
| Phone | [Phone Number] |
| [WhatsApp Number] | |
| Customer support (TarraOne) | [support@tarracoata.com] |
| Privacy and data subject requests | [privacy@tarracoata.com] |
| Security and vulnerability reports | [security@tarracoata.com] |
| Abuse reports | [abuse@tarracoata.com] |
| Billing and refunds | [billing@tarracoata.com] |
| Legal notices | [legal@tarracoata.com] |
Where a dedicated address is shown in brackets and is not yet active, correspondence sent to tarracoatainfo@gmail.com reaches the same team.
3. Response times
- General enquiries: 2 business days.
- Support requests: according to your plan tier.
- Privacy requests: acknowledged within 5 days, resolved within 30 days.
- Security reports: acknowledged within 3 business days.
Business hours are Sunday to Thursday, 09:00–18:00 Israel time (Asia/Jerusalem), excluding Israeli public holidays.
4. Formal legal notices
Formal notices must be sent in writing to [legal@tarracoata.com] with a copy by registered post to [Registered Address]. Notices are deemed received on the next business day after email delivery, or three business days after posting.
5. Data protection
TarraCoata acts as data controller for its website and professional services, and as data processor for customer data inside TarraOne. Data protection contact: [privacy@tarracoata.com]. If we are required to appoint a Data Protection Officer or an EU representative under Article 27 GDPR, their details will be published here.
Supervisory authorities: the Israeli Privacy Protection Authority, and for EEA data subjects, the supervisory authority of your habitual residence.
6. Accessibility
Accessibility coordinator: [Accessibility Coordinator Name] · tarracoatainfo@gmail.com · [Phone Number]. See the Accessibility Statement.
7. Governing law
All engagements and platform subscriptions are governed by the laws of the State of Israel, with exclusive jurisdiction in the competent courts of Tel Aviv-Yafo, unless a signed agreement provides otherwise.
8. Complete legal library
Every TarraCoata legal document is listed in the Legal Center, each with its own version number and last-updated date.